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- Are You With Me? training video Key Learning Points...
- A Call is like a Visit
- A Hold is Leaving Them at the Door
- Transferring is like Introducing two People
- A Message is Welcoming Another Visitor
Are You With Me? video
Languages: English
Length: 22:00
Instinctively, people do their best to understand one another. We want to make sure people comprehend what we're saying and that we grasp what they're trying to communicate with us. Yet interacting over the phone can complicate things. Lack of visual social cues tend to make it easier to forget the common courtesy that help people connect.
This telephone service/call center training video helps people understand a basic truth: If you take the time to connect with every caller in the same way you connect with people face to face, all the basic "do's and don'ts" of common phone courtesy fall naturally into place.
Purchase Package Includes
- 1 Are You With Me? video
- Are You With Me? video Workbook, Pocket Reminder Card and Leader's Guide on CDRom
A STG release