- Participant Objectives
- Demonstrate employee actions or inactions that can create liability for the organization
- Become aware that customers are lost because of bad and potentially illegal customer service practices
- Realize the importance of providing good customer service to all customers
- Understand that a good customer service policy will be the same for all customers regardless of age, race and national origin
- Promote increased customer retention
- Recognize the key action that leaders must do to comply with the law and ensure quality customer service to all patrons
Can't Be Denied: The Impact of Customer Discrimination
Languages: English
Length: 19:00
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Large companies have been subjected to an increase in law suits in recent years. In particular, companies were being litigated for unfair practices against a particular sort of customer. Many organizations are starting to grasp that the actions of their staff, when it comes to discrimination, can become a tremendous liability when talking about customer liability. Liability and loss of customers due to this sort of treatment go right to the bottom line.
The realistic vignettes portrayed in this customer service training video deal with the most commonly seen customer service discrimination issues along with showing employees and managers what corrective action will do to help themselves and the company.
Purchase Package Includes
An ETS release