An Inside Job training video
A classic from John Cleese, this hilarious, over-the-top Video Arts film starring Hugh Laurie of TV's "House" fame addresses the importance of good internal customer service and how it dramatically affects external customer satisfaction. While the scenarios may be wildly exaggerated, the messages behind them really hit home.
Are You With Me? video
This humorous video presents a simple truth: take the time to connect with every caller in the same way you connect with people in face-to-face customer service scenarios.
FISH! Tales: Sprint
FISH! Tales: Sprint video shows how Sprint is living The FISH! Philosophy, encouraging call center customer service, motivation, leadership and a healthy dose of team work.
FISH! Tales: Vital Signs
FISH! Tales: Vital Signs video shows you a behind the scenes look at a healthcare establishment where the staff was motivated to be a team for patients and for each other, providing excellent customer service, no matter how difficult the situation.
Five Star Teamwork video
Featuring the remarkable team at the Four Seasons Restaurant in New York City, this video tells an inspirational story of teamwork and customer service both internal and face to face. Watch and see how the workteam at this five-star restaurant is able to achieve extraordinary excellence, day after day, year after year, and manages to stay committed to their customers, to each other and to their organization's mission.
Give em the PICKLE!
This customer service video is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!
What you should know...
- Bob’s humor and energy will keep learners engaged
- Four Easy-to-remember learning points
- Memorable stories that are easy to translate into practice
- Appropriate for all management and employees
How to Connect in Business in 90 Seconds or Less video
This video is a motivational program that lives up to its title. Your company and your employees will definitely reap benefits from this video's message of making positive connections long after the video has ended. Best of all, employees will be able to immediately transfer the learning to their workplace, especially when the learning points are reinforced and practiced in a workshop setting. Nicholas Boothman's enthusiasm is contagious.
What you should know...
- Great for sales training, customer service or as a meeting opener
- Boothman’s engaging presentation will keep viewers interested
- Skills can cross over from work to everyday life
How to Connect in Healthcare in 90 Seconds or Less
Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this video should be a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will likely feel motivated and ready to immediately transfer their learning to their workplace.
What you should know...
- Boothman’s engaging presentation will keep viewers interested
- Great for service training or as a meeting opener
- Skills can cross over from work to everyday life
If Looks Could Kill Video
The If Looks Could Kill Video is another humorous Video Arts training video that helps front-line staff learn how their behavior can be used to improve customer attitudes and open the door for new sales opportunities.
It's Show Time!
Witness how It's Show Time! inspires customer service success with consistent excellence! Create a environment that motivates people to come into work with a great attitude!
It's So Simple
It's So Simple takes you behind the scenes at Southwest Airlines to show how one of the most sought-after employers in the nation achieves success.
It's Your Call video
An inspiring film, the It's Your Call video speaks to the missing element of customer service over the telephone...how to CARE for your customer.
Life is good Training Video
Can you imagine a workplace where people really want to come into work every day? The Life is good training video features a unique t-shirt and hat company where fun, customer service, and enthusiasm are in charge!
On The Receiving End
Customers who are difficult or helpless are every call center operator’s worst nightmare. However, it often requires more than just a good telephone manner to deal with these types of people—good training is essential.
Point of Impact
John, a self-proclaimed regular customer, takes viewers on a retail customer service journey that illustrates the point of impact, in which the customer wants the employee to do ACE: have a positive Attitude, Communicate, and show Effort.
Remember Me? video
Remember Me? is a classic! One of the first and still one of the best customer service videos available. This classic was recently updated and is as good as ever.
Service Heroes: Customer Service Turnaround
Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!
Six Steps to Greatness Customer Service Agenda
The Six Steps to Greatness customer service agenda introduces six of the key steps used to achieve a customer service turnaround.
Smile! training video
This fun, high-energy video from Sun Shower Learning is designed for anyone who wants to deliver great customer service with enthusiasm...and a smile!
So HELP Me video - Employee Edition
We really like this program. It's a well-executed and comprehensive training video that presents realistic problems that can frustrate both customers and employees. It then provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. It's a quality program that's worth seeing.
So HELP Me video - Supervisor Edition
Exceptional service thrives in an environment where employees are encouraged and supported. This very effective customer service / coaching video takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. It's a great addition to your customer service library.
Telephone Behavior: The Rules of Effective Communication
Call Centers are a vital part of business communication. John Cleese stars in another training video using humor to teach customer service skills at work. This is the perfect program to teach staff members effective telephone etiquette in a business context.
The Art of Selling
This popular Video Arts customer service training video uses humorous right and wrong way scenarios to teach new skills in a memorable way. Just four simple steps to closing a painless and pleasant sale.
The Difficult Guest video
This best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest video lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast paced show that entertains and teaches at the same time.
What you should know...
- Humor and production value keep learners engaged
- Extensive support materials including guides, workbook and additional role-play video make for a robust training workshop
- Ideal for for managers, supervisors and front-line employees
The Guest 2nd Edition
What makes The Guest 2e video stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market.
What you should know...
- Humor and production value keep learner's interest high
- Easy-to-remember five step learning points
- Memorable, five step learning points
- Ideal for managers, supervisors, and front-line employees
What Do You Say? training video
The What Do You Say? video is a unique program that boldly addresses awkward, difficult, and even uncomfortable Customer Service situations by offering employees the right words to say when they're in these encounters. Presented from a customer's perspective, this video will reinforce your service standards and enhance any Customer Service training you currently provide.
What's Your Pickle?
This customer service video picks up right where Give 'em the Pickle left off! This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, who provide outstanding Customer Service. These fun-filled stories not only exemplify the pickle philosophy, they also add fresh new insight into how your own team can give ‘em the pickle.
What you should know...
- Bob’s humor and energy will keep learners engaged
- Four Easy-to-remember learning points
- Memorable stories that are easy to translate into practice
Who Cares?
Who Cares? is an exciting customer service training program that provides both the information and inspiration your staff needs to provide winning customer service.
Customer Service
Tip of the Week
For good customer service, go the extra mile. Include a thank-you note in a customer's package; send a birthday card; clip the article when you see their name or photo in print; write a congratulatory note when they get a promotion. There are all sorts of ways for you to keep in touch with your customers and bring them closer to you. - Liz Tahir
You can be a HERO too!