FISH! Tales: Sprint

Languages: English
Length: 5:00

Bite-size stories. Unlimited possibilities.

Sprint Global Communications had a completely differen culture a few years ago. Hour after hour, the team members at Sprint trudged through customer service calls. Laughter was taboo, casual dress was rare, and keeping good employees, unheard of.

Look down the road at today. Sprint has adopted the FiSH! Philosophy. Fun around every corner wtih in-line skates and disco balls have turned these, once drab, call centers into a place where you can hear smiles in the voices of the agents. Retention and productivity jumped 25%. What a success story!

See the road to success where management backed away from the surliness and brought in a new philosophy. They watched the process evolve to Catch the Energy and Release the Potential!

• 1 FISH! Tales training video: Sprint video