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    It's Your Call Key Learning Points...
  • Meet customers
  • Give every customer your full attention
  • Own the call - never take things personally, and follow through
  • Treat every customer as if they were your only customer

It's Your Call video


Languages: English
Length: 26:00

Each interaction with a customer is a way to provide great customer service, be it on the phone or in person. When faced with customers, customer representatives are posed with options: Do what's right or not.

The motivational "It's Your Call" training video maps out the basic points of excellent customer service on the phone. Representatives must do more than desire to care, they need to know how to take the steps to CARE: by choosing to be Connected, Attentive, Responsible and Enthusiastic.

Purchase Package Includes

  • 1 Its Your Call video
  • 1 Leader's Guide
  • 1 Pocket Reminder Card

A STG release


Buy It Now!
$495.00 DVD Purchase
$295.00 DVD 5-day Rental
FREE DVD 7-day Preview
$495.00 VHS Purchase
$295.00 VHS 5-day Rental
Additional Items Available
 
Call Us - Leader's Guide Accessory
$0.50 - Pocket Card Accessory
 
 
 
 
 
 
 
 
 
 
 
 
 
A preview is a free evaluation copy of a training program for you to keep and review for 7 days. It's purpose is to aid in your decision-making process. It is not intended for training.