Point of Impact

Languages: English
Length: 14:00

This video is for your customer service people on the front line. If demonstrates that where your patrons come in contact with your organization, be it a website, cash register or telephone, that is your point of impact. You can make a difference anywhere you're visible to the customer.

Begin your customer service experience by using the Point of Impact A-C-E up your sleeve. A-C-E stands for the three basics of customer service: Attitude, Communication, and Effort. This program deal with each of these topics thoroughly and with humor. It will keep interest and has a collection of settings including a restaurant, a bank, a clothing store, a hospital, and a retail sports store.

• 1 Point of Impact video
• 1 Leader's Guide