- Remember Me? Key Learning Points...
- Customers can forgive mistakes but not bad attitudes
- Poorly treated customers spread the word
- Customers will take their business elsewhere without a second thought
- Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line
Remember Me? video
Languages: English
Length: 11:00
Great customer service is as simple as common courtesy. But as we all know, that can be hard to come by.
Nothing illustrates this more poignantly than Remember Me? In its third edition, and updated in 2000, Remember Me? training video carries on the tradition of imparting the important message that you should treat the customer as an individual and you will be rewarded with loyal patronage for years.
A harried and slightly confused customer is who you'll be introduced to in Remember Me. This could be your or someone like you who really weighs in on a business' success or failure, and gets less than stellar service. This is a patron who has been loyal to a business and is treated like a new-comer. A patron is about to give up and take his business elsewhere, but not without sharing the negative customer service stories with his friends and neighbors. You'll find, like many businesses, do that many customers won't complain, they'll just take their business elsewhere.
Purchase Package Includes
- 1 Remember Me? video
- 1 Leader's Guide
- 1 2 Minute Meeting Opener and Closer
- 10 Reminder Cards
A CRM (m) release