- KEY LEARNING POINTS:
- Be ready for moments of truth
- Achieve through change
- Always think
- Find a way to make a difference
- Teamwork works
- Everyone must be involved, everyone!
- Be a service hero
Service Heroes: Customer Service Turnaround
Languages: English
Length: 15:00
Baptist Health care are ranked #1 in a survey of over 600 Hospitals! This may seem great, but what's more exception is that there rated very poorly just a few years ago. Their newly found success is an exciting and inspirational story.
This customer service training video offers battle-tested examples of excellent service. Your audience will be captivated by this exciting zero-to-hero turnaround.
This hospital is not only #1 in service but has also been listed as a top 10 Fortune's best workplace list. By treating employees and customers right, they are considered the most effective industry service provider anywhere and in any industry. Their main secret is really just common sense: everybody can make a difference and is expected to do so. Watch how they did it and apply their lessons to your own organization!
Purchase Package Includes
- 1 Service Heroes: Customer Service Turnaround video
An EM LLC (m) release