- KEY LEARNING POINTS:
- Create standards: achieve buy-in
- Hire and train the standards
- Get it done with teams
- Recognize service heroes
- Accept only winning attitudes
- Measure, correct, and train incessantly
Six Steps to Greatness Customer Service Agenda
Languages: English
Length: 15:00
Six Steps to Greatness Customer Service Agenda introduces six of the key steps used to achieve a customer service turnaround.
You'll notice that the contents of this program is for company leadership with a direct responsibility to implement customer service strategies and meet customer service goals. Specific tactics implemented by Baptist Health Care to achieve success are illustrated in this program. Their distinct lessons are applicable to almost any organization.
Watch how this healthcare organization uses six key strategies that companies can use this on a day-to-day basis with proven results. The purpose of these steps is to help light a fire for customer service improvements.
Purchase Package Includes
- 1 Six Steps to Greatness Customer Service Agenda video
An EM LLC (m) release