- With So HELP Me Viewers Learn to....
- Work with policy to solve problems
- Don't use policy to explain what you can't do; use policy to help people.
- Take customers directly to what they need
- When you can't help, take them to someone who can, even if it's outside your department.
- Take the time to really listen
- Treat each customer as an individual. Listen until you really hear what their problem is.
- Treat every customer as your own customer
- Work with the customer you're talking to. Don't hand customers off to someone else just because they're difficult.
- Help customers define their needs
- Help people figure out what they want. Guide them to solutions that meet their needs.
So HELP Me video - Employee Edition
Languages: English, Spanish
Length: 16:00
The So HELP Me training video provides answers to pressing issues and to, in the end, satisfy all parties involved: the patron, the institution, and the team member. These answers include: solving problems through policy, breaking departmental barriers, active listening, treating customers as your own and establishing patron needs.
What do customers value
most in customer service? Solving their problems.
Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return.
The So HELP Me training video package demonstrates employees giving the kind of service that turns dissatisfied people into loyal customers. As one customer service provider in the video says, "at the end of the day it makes me feel like I'm doing something useful. Instead of adding to people's frustrations, I'm actually helping them out."
Purchase Package Includes
- 1 So HELP Me training video- Employee Edition video
- 1 So HELP Me training video 28 page Leader's Guide with reproducible handouts
A Video Visions release