Customer Rating
- So HELP Me Supervisory Practices that Promote Excellent Service...
- Tell people what they're doing right
- That good feeling will get passed on to your customers.
- Help employees find solutions for customers
- Take the time to help employees work within policy to solve customer problems.
- Focus on people, rather than numbers
- When employees feel that you care about them, they're far more motivated to care about your customers.
- Empower people to do their jobs
- Employees will feel that they have the responsibility and the power to solve customer problems themselves.
- Turn mistakes into opportunities for growth
- Dealing with mistakes privately is a perfect opportunity for individualized training.
So HELP Me video - Supervisor Edition
Languages: English, Spanish
Length: 18:00
This customer training video asks...how do managers and leaders effect customer service?
We all know that customer-facing service people impact customer service directly. But we don't take into account the impact the leaders influence on employees at the end of the day will impact customer satisfaction.
So HELP Me - Supervisor Edition, takes a new view on customer service by showing a direct correlation between the manager's actions and the way your team members will treat your patrons. When employees are heard, esteemed, and confident, they will make their patrons feel similarly, resulting in happy customers.
Purchase Package Includes
- 1 So HELP Me - Supervisor Edition video
- 1 So HELP Me 28 page Leader's Guide with reproducible handouts
A Video Visions release