Robert Spector

Robert Spector is a best selling author and international speaker, giving keynote presentations and conducting customized customer-service workshops for a vast cross-section of companies and organizations throughout the world. He is best known for writing the national bestseller, THE NORDSTROM WAY: The Inside Story of America's #1 Customer Service Company, the first and only up-close and personal look at how this company became the national standard of customer service. Robert is the only journalist ever given total access to the inner workings of the Nordstrom culture.

What others are saying about Robert Spector:

Robert presented to the Domino's Pizza Leadership Team at our recent planning retreat. We found his insights on Nordstrom's culture and customer service practices interesting, relevant and helpful. Following his remarks we toured a Nordstrom store and saw some of his assertions "come to life" in the store environment. It was a productive experience enjoyed by all of us involved. -David Brandon, Chairman and CEO, Domino's Pizza, Inc.

We were honored to have you as a featured speaker at our J.D. Power and Associates—The Wall Street Journal Leadership in Customer Satisfaction Roundtable. Your enthusiastic presentation on Nordstrom, along with the insights you shared on the importance of satisfying customers, were most informative. Our audience really enjoyed hearing your perspectives. -Tom W. Shaver, Senior Partner, J.D. Power and Associates