Telephone Behavior: The Rules of Effective Communication

Languages: English, Spanish, French
Length: 34:00

Since people use the telephone so much at home, they often assume that they have all the skills they need to use it at work, too. But personal and profession phone skills are often contrary and since great telephone customer service is at the heart of many businesses, good business telephone skills must be learned.

In this humorous and highly memorable story, an assistant manager of a marketing department is delivering a short lesson in professional telephone skills for the local business community. Unfortunately, her content isn't exactly up to par.

Good thing John Cleese is on hand to show her the mistakes she's been making and help her overcome each and every one of her own pitfalls. His learning points include understanding that every call begins with a verbal handshake: answering the telephone quickly- within four rings- and introducing yourself properly with a smile in your voice.

• 1 Telephone Behavior: The Rules of Effective Communication training video
• Telephone Behavior: The Rules of Effective Communication Course leader's guide
• Telephone Behavior: The Rules of Effective Communication Participant worksheets on disk
• PowerPoint slides/OHTs on disk
• Self-study workbook on disk