Customer Rating
- The Difficult Guest's Key Learning Points...
- Listen and let them vent
- Apologize for their trouble
- Solve their problem
- Thank them for their business
The Difficult Guest video
A MEDIA PARTNERS release
Languages: English, French Canadian, Spanish, Dutch (subtitle), Cantonese, Hebrew (subtitle), Bahsa Indonesian (subtitle)
Length: 22:00
The Difficult Guest training video picks up where The Guest leaves off.
This show combines hilarious comedy, relatable customer interactions, and a cast of memorable characters. It sets the stage for some entertaining customer service training on recognizing, understanding and taking care of difficult customers.
The Difficult Guest demonstrates that our customers don't ask for much: They just want to be treated like guests in your home.
Customers don't start out wanting to be difficult. If they are identified early and handled carefully, almost anyone can turn a negative into a positive.
Purchase Package Includes
- 1 The Difficult Guest training video
- 1 The Difficult Guest Role-Play Video
- 1 Participant's Booklet
- 1 The Difficult Guest Leader's Guide
- 10 The Difficult Guest Pocket Cards