The right words for when:
- Your guest is disappointed...
- Your guest won't let you help...
- It's NOT about business...
- You can't say yes...
- Your guest feels wronged...
What Do You Say? training video
A MEDIA PARTNERS release
Languages: English, Spanish, Mandarin, Cantonese, Bahsa Indonesian (subtitle), Traditional Chinese (subtitle) & Simplified Chinese (subtitle)
Length: 22:00
What do you Say? will help you learn the key words and phrases needed to handle tough customer situations with ease and confidence.
This simple premise is full of fun graphics and real-life situations presented in a humorous way. The What Do You Say? Training video challenges employees with 30 uncomfortable situations. After presenting these situations, it then provides easy-to-understand answers that will help guide employees in a variety of customer service situations. Employees will walk out of your meeting with real-life tools they can use on the job right away.
To keep your training session moving, there's a What do you Say? card game challenging your team members to think on their feet. Win Cheers, Service Bucks and points. Combined with the comprehensive Leader's Guide and poignant Employee Workbook What do you Say? is an impactful way to drill-in important training points.
Purchase Package Includes
- 1 What do you Say? DVD
- CD with Manager's Guide
- 10 Employee Handbooks
- 10 What do you Say? Pocket Cards
- (Card Game & Service Bucks no longer available)